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City of Calgary - www.calgary.ca
Click before you dig - www.albertaonecall.com
Calgary Horticultural Society - www.calhort.org
Maximum Tree Care - www.maximumtreecare.com
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Thank you for choosing Calgary Plants! By completing your purchase, you agree to the following terms and conditions:
Substitution Policy
Plant Availability: In cases where the selected plants are unavailable or do not meet our quality standards, Calgary Plants reserves the right to substitute the item with a plant of an equivalent type and color.
Customer Notification: If substitution is not possible, we will attempt to contact you using the contact details provided at checkout to discuss alternative options.
Refund for Unavailable Items: If we are unable to reach you before the scheduled delivery, any unavailable items will be refunded in full.
Delivery and Plant Care
Delivery Agreement: By placing an order, you confirm that you understand and agree to Calgary Plants' delivery process.
Live Plant Care: You acknowledge that live plants require proper care to thrive. Calgary Plants is not responsible for the condition of plants after delivery if proper care is not provided.
Warranty and Issue Resolution
100% Satisfaction Policy: If for any reason the plants delivered are of unacceptable quality or if there are any concerns with your order, you must contact Calgary Plants by email at info@geradina.com within 24 hours of delivery for an exchange or refund. Plants must not be planted and must be in their original condition unless the damage was incurred during delivery. For delivery-related damages, photos are required for resolution. Failure to notify us within this timeframe may affect your eligibility for resolution.
Warranty Policy: Please review Calgary Plants' warranty policy for details on coverage and limitations. By completing your purchase, you agree to the terms outlined in the warranty.
By completing your purchase, you confirm that you have read, understood, and agreed to these terms and conditions. Thank you for your trust in Calgary Plants!